Need Help? We’re Here for You

We know the great shopping can bring endless questions — and we’re here to make things simple. Whether you’re wondering about shipping, returns, or how to get the most out of your gear, you’ll find the answers below.

Still have questions? Reach us anytime at support@roavibe.com and our team will be happy to help.

Orders & Payments

Q: What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Shop Pay.

Q: Can I change or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to make changes, please contact us within 2 hours of placing your order at support@roavibe.com.

Q: Do you offer discounts for bulk or wholesale orders?
Yes, we do! Please contact our team at support@roavibe.com for more details.

Shipping & Delivery

Q: Where do you ship from?
We ship from our fulfillment centers in the U.S. and Asia, depending on product availability and destination.

Q: How long will shipping take?
U.S. orders usually arrive within 5–9 business days. International shipping may take 7–15 business days.

Q: How can I track my order?
Once your order ships, you’ll receive a tracking link via email. You can also check your order status on our “Track Order” page.

Returns & Exchanges

Q: What is your return policy?
You can return or exchange unused items within 30 days of delivery. The item must be in its original condition and packaging.

Q: How do I start a return?
Simply contact our support team at support@roavibe.com, and we’ll guide you through the process.

Q: Are shipping costs refundable?
Shipping costs are non-refundable unless the return is due to a defective or incorrect item.

Product & Warranty

Q: Are your products waterproof / weather-resistant?
Most of our outdoor gear is designed to handle tough weather conditions. Please refer to the product description for specific waterproof ratings.

Q: Do your headlamps / solar chargers come with a warranty?
Yes! All our products are covered by a 1-year limited warranty against manufacturing defects.

Q: How do I clean and maintain my gear?
Use mild soap and water; avoid harsh chemicals or machine washing unless otherwise stated in the manual.

Sustainability & Materials

Q: Are your products made with eco-friendly materials?
Yes — we’re committed to using recycled fabrics, sustainable packaging, and durable materials to reduce waste.

Q: Do you offer repair or recycling programs?
We’re working on a product recycling initiative — subscribe to our newsletter to stay updated.

Contact & Support

Q: How can I reach your customer service?
You can contact us anytime at support@roavibe.com, or via the Contact Us page.

Q: What are your support hours?
Our support team is available Mon–Fri, 9:00 AM – 6:00 PM (EST).